Del
I think the main trouble with live customer service people is there is never enough of them. For example, those self checkout registers? If there were enough real cashiers to check everyone out in a reasonable time I don't think people would use them.
Agree, but it's very expensive to keep a store fully staffed all day. From my experience working retail, there are peak hours of business and for the rest - I have a theory that humans are really pack animals. When one shopper with their basket full of merchandise heads for the empty checkout lines, suddenly
everyone decides it's a good time to check out and everyone converges at once. I'm not sure why that is. Suddenly the checkout lines are jammed packed. Then they get all checked out and again there's a lull. It's like this all day.
Armed with this knowledge, when I go to the grocery store and see jam packed lines when I'm ready to check out, I know if I just loiter for another 5 minutes or so, read a magazine, the lines will all clear out and I won't have to stand in line.
To me the self checkout is making me work for the store. I am not a bag boy. Nor am I a Walmart cashier...nothing wrong with BEING one of those things...if you are getting paid to be. Why should I give them my labor for free....
Because they're in the business of making money and the more they throw onto the customer, the more money on their bottom line. Isn't capitalism wonderful?
I agree. I go through the live person line, I don't want to bag my own stuff - even though I probably would do it a lot more skillfully than some of the knuckleheads who work these places and haven't been trained worth a damn would.