Author Topic: Slideshow Support Thread - For Our Banner Slideshow  (Read 14588 times)

Offline Phillip Dampier

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Slideshow Support Thread - For Our Banner Slideshow
« on: June 18, 2008, 03:47:51 pm »

Some people are reporting problems with the slideshow on the news banner.  If you see a white or black box instead of a slideshow, please try the following and report back if it solves or doesn't solve the problem for you.  You may need to empty your temporary Internet cache (you can keep your cookies and forms, just delete the temporary web pages stored in your cache) and close and reopen your browser for the changes to become effective.

1. Please start by visiting here and download and installing the latest Flash player.  You may need to close your browser windows when the installation is complete for it to become effective.

2. If you are still seeing a blank box, can you let me know your browser and version (ex: Internet Explorer 7, etc.) and if you installed the latest version of the Flash player.

3. If you are at work, do you know if a firewall has been put in place at your job that would prevent Macromedia Flash applications from running?  I can always convert the slideshow to an embedded video (assuming you can see that at work) and run that instead, but the slideshow is better for dial-up users.

I'd like to get this resolved for everyone so we can use this feature in other places as well.  Thanks for your help!
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Offline Phillip Dampier

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #1 on: June 18, 2008, 04:00:37 pm »
Here is the slideshow repeated here in this thread so you can see it here.

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Offline Phillip Dampier

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #2 on: June 18, 2008, 04:05:56 pm »
This is the test video.

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Offline Fran

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #3 on: June 18, 2008, 04:13:43 pm »
Phillip, I installed the latest Flash version but still see the white box.  My browser is Safari Version 3.1.1.

I have no idea how to empty the Internet cache on my Mac.  It's not an option in Preferences.

Offline Phillip Dampier

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #4 on: June 18, 2008, 04:15:15 pm »
Phillip, I installed the latest Flash version but still see the white box.  My browser is Safari Version 3.1.1.

OK... I will install that version of the browser tonight and see what I can see.  Can you see the slideshow in the reply above?  How about the embedded test video?
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Offline David In Indy

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #5 on: June 18, 2008, 04:16:45 pm »
It's blank Phillip. I saw the Twist house up there a few minutes ago, and now the box is white again. I haven't seen a black box yet. It's always been white when blank.
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Offline Ellemeno

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #6 on: June 18, 2008, 04:33:39 pm »
Here is the slideshow repeated here in this thread so you can see it here.



This is a white box.

Offline Ellemeno

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #7 on: June 18, 2008, 04:34:04 pm »
This is the test video.



I can see this video.

Offline Ellemeno

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #8 on: June 18, 2008, 04:43:15 pm »
Phillip, I installed the latest Flash version but still see the white box.  My browser is Safari Version 3.1.1.

I have no idea how to empty the Internet cache on my Mac.  It's not an option in Preferences.


Everything Fran wrote applies to me exactly.

Offline Brown Eyes

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Re: Slideshow Support Thread - For Our Banner Slideshow
« Reply #9 on: June 18, 2008, 04:57:47 pm »

I can see this video.


I can see the test video too... but not the slideshow (either here in this thread or on the banner).


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