Our BetterMost Community > Chez Tremblay
The ORIGINAL 1000+ Posts Club
MaineWriter:
--- Quote from: Penthesilea on October 26, 2008, 11:34:41 am ---
:o It's Sunday! :o You crazy Americans ;)
--- End quote ---
Hahahaha, yes. I was surprised with the Sunday delivery but since they screwed up, I guess they figured they needed to make it right.
The washer and dryer are here now and installed. They seem to be working fine! We'll see how clean the clothes are after the first load is done.
L
Penthesilea:
--- Quote from: Maine That One Writer on October 26, 2008, 11:49:04 am ---The washer and dryer are here now and installed. They seem to be working fine! We'll see how clean the clothes are after the first load is done.
--- End quote ---
Hoooray for Leslie's new washer and dryer!
(...and with this, I log off and finally pay my own washer and dryer a visit. They've been waiting for me for a while now. *sigh*)
MaineWriter:
So now I am in a really, really bad mood...
The dryer installation guys left this cord hanging in front of the dryer. I didn't quibble about it when they left, figuring it was just a matter of lifting up the cord and moving it. Well, when my husband did just that, the whole dryer came unplugged! The washer/dryer are stacked and squeezed into this closet that is a "tight as a glove" fit so it's not a simple matter of just reaching behind and plugging in the stupid thing. Grrr....
Of course, my husband wants to take the whole thing out (himself) to plug the dryer in. I am insisting that the delivery people come back and finish the job they didn't do right. Sears is telling me that can't come back today! After I gave them a piece of my mind about THAT response, they said they'd call me back in an hour or two and see if they could get an installation team back here this afternoon.
I have steam coming out of my ears as you can imagine....
L >:( >:( >:( >:( >:( >:( >:(
MaineWriter:
Steam out of ears update....
Sears never called back. After 4 hours, I called them again and once again, they promised an immediate re-callback. It is now 7 pm (3 hours after the second call) and no one has called.
Meanwhile, handy husband did pull out the washer and dryer in order to replug in the dryer. In doing so he found: 1) the vent had not been properly attached. It probably would have fallen off after two or three loads. 2) a big piece of rubber was in the dryer vent (???); 3) they had left a page of instructions between the washer and dryer when they stacked them together (!).
On top of all this, they weren't the most professional or courteous installation guys to begin with. My husband had pulled out the old machines and put them in our shed and cleaned out the closet where the new pair would be installed. I had to deal with comments like, (looking at the old machines), "We are supposed to haul away old appliances, not scrap metal." Looking at the closet, "If we can't fit in there, we're not required to do the installation."
So, my wise Bettermost friends and dear 1000+ post club members, how exactly do I deal with this? What is the appropriate way to convey my dissatisfaction about this entire experience to Sears? (Remember, I rearranged my schedule for yesterday to be home in the afternoon and receive delivery, which did not happen because they damaged the machines.)
Thanks in advance,
L
David In Indy:
God, what a mess Leslie. I feel for you. :(
I've never been a big fan of Sears. Generally when I shop for appliances I go to Best Buy or HH Gregg. Maybe after giving them a piece of your mind tomorrow, you could write a scathing review and send it to your local newspaper. It may help you feel better and save others from going through a similar experience.
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