BetterMost Community Blogs > My "Great White North"
Bitch, Bitch, Bitch
injest:
Reverend Dot??? Father Dot? Pastor Dot??
hmmmm.....name don't look right...
dot-matrix:
--- Quote from: injest on August 10, 2007, 06:35:12 pm ---Reverend Dot??? Father Dot? Pastor Dot??
hmmmm.....name don't look right...
--- End quote ---
:laugh: Thanks darlin I needed that!
Cameron:
Something that really bugs me, whenever you need to call anyplace, you have to go through a million of those horrible computer people to get to the option that you need. Then you have to talk to those computers, I hate to talk to them. Then if you finally get to a human being, they always sound five million miles away, cause they are, even if you are calling a place that is right near you.
I wish all those companies would just go back to using human operators again, a human in their own offices.. I would rather talk to a real person than have to go all those horrible computerized zombies.
injest:
I heard an advertisement today for a computerized receptionist...."Make sure your company presents a professional image!"
I think there is no better example that customer service as we knew it is dead. NO ONE likes these phone systems...but hey they are cheaper than a person and if there is no other option all us SHEEP will fall in line and use it...
>:( >:( >:(
yep, Marlene this is one of my pet peeves too.
delalluvia:
--- Quote from: injest on August 10, 2007, 07:20:23 pm ---I heard an advertisement today for a computerized receptionist...."Make sure your company presents a professional image!"
I think there is no better example that customer service as we knew it is dead. NO ONE likes these phone systems...but hey they are cheaper than a person and if there is no other option all us SHEEP will fall in line and use it...
>:( >:( >:(
yep, Marlene this is one of my pet peeves too.
--- End quote ---
Interesting. I read a decade ago that the future industry would be service-oriented. And I wondered then, really? How? No one I know in customer service likes it because people can be complete assholes or idiots or invariably, lost souls completely clueless who want long explanations and a dozen services at once, all the while the line of ill-tempered, in a hurry customers is stacking up and stacking up and stacking up...and then some can be dangerous.
Then technology came to the rescue with the answer! Automated systems, that's how. People don't want to be in service industries, so they let machines do the bulk of the serving. It's cheaper all the way around. Notice the increase in 'check yourself out' lines at grocery stores.
From what I read, the banking industry is waiting for the current baby boomer generation to die away, because the generations that have come after them are used to interfacing with computer systems so they will be able to do away with live tellers altogether. All banking will be via computer.
The future is less live people, not more.
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