Steam out of ears update....
Sears never called back. After 4 hours, I called them again and once again, they promised an immediate re-callback. It is now 7 pm (3 hours after the second call) and no one has called.
Meanwhile, handy husband did pull out the washer and dryer in order to replug in the dryer. In doing so he found: 1) the vent had not been properly attached. It probably would have fallen off after two or three loads. 2) a big piece of rubber was in the dryer vent (
); 3) they had left a page of instructions between the washer and dryer when they stacked them together (!).
On top of all this, they weren't the most professional or courteous installation guys to begin with. My husband had pulled out the old machines and put them in our shed and cleaned out the closet where the new pair would be installed. I had to deal with comments like, (looking at the old machines), "We are supposed to haul away old appliances, not scrap metal." Looking at the closet, "If we can't fit in there, we're not required to do the installation."
So, my wise Bettermost friends and dear 1000+ post club members, how exactly do I deal with this? What is the appropriate way to convey my dissatisfaction about this entire experience to Sears? (Remember, I rearranged my schedule for yesterday to be home in the afternoon and receive delivery, which did not happen because they damaged the machines.)
Thanks in advance,
L