The TV wasn't working, and I was getting a message about the box not being connected right. I checked all the cables, and then called my provider to get an appointment for a fix. They (of course) had to put me through my paces again, and had me disconnect and reconnect wires while I was on the phone with them, before scheduling the service call.
After an hour of this mess, I got the service call I wanted.
They did that to me recently and it ended in disaster. DirecTV wasn't working and I knew it was nothing to do with the inside connections because the satellite dish guy had been there a few days earlier and it still wasn't working. Still, when I called to set up a repair they put me through my paces.
So I was fiddling around per their instructions behind my son's TV, which was lacking a good stand, I accidentally knocked it onto the (carpeted) floor. There was no actual crack in the screen, but the image behind the screen was shattered. The TV was ruined.
My son had bought the TV with his own money, so I said I'd replace it for one of a comparable price. Well, TV prices have dropped so far in recent years that for what he paid for a 32" some years ago (on Black Friday!) I could now get a 52". Which I did, but that turned out to be a mistake because it was too big for the room. But we waited too long to return it, so he just kept it.
The saddest part is that when he finally opened the box to set it up, sliding it out onto the carpeted floor, and turned it on ... the picture in the big one was shattered! Right out of the box! It's possible he didn't even do anything to it himself. But now it's too late to return it.
Luckily, my ex-husband had an extra TV, which my son is now using, so that part's fine. But now we're stuck with this huge broken TV and I don't know what, if anything, we can do with it.