What's not being mentioned here is that many men are taught not to share emotions - especially ones that could be seen as weaknesses. Letting another man know your weaknesses puts you at risk, and there are some men (and women too) that will use a man's weaknesses against him. If it's a stranger that you will never see again it doesn't matter.
As a consequence some men try not to have emotions at all. They grow up expressing everything through humor or anger, pretending that sadness and hurt and fear do not exist. (Too many little boys are taught that "Men don't cry." instead of the more sensible, "Don't let your enemies see you cry.")
Pretending negative emotions don't exist doesn't mean that they don't, but it does mean that these people don't know how to deal with them, because they've had no experience, because you can't deal with something you pretend isn't there.