This morning I tried to phone to stop getting e-mail notices that my father can schedule a vaccine appointment (because he's already been vaccinated. Right. There is only one phone number to do that, you can't use the internet to cancel the notices, and the phone number is the same as the one you call for help scheduling an appointment. That's stupid.
Too bad you can say, he's already been vaccinated, but I could take that appointment.
Sounds like PA is like MN in regard to inefficient websites and phones.
The worst case I experienced was the year I applied for Obamacare and accidentally marked my part-time contract job an employer. They kept me employed, but they're not an official w2 employer. If they were, they'd probably have to be involved in my Obamacare in some way, and avoiding that was the very reason the company had so many contract workers. The website lets you change your current status, but not something from the past. I tried calling, got through fairly quickly to a guy who he had no idea how to resolve the issue but would transfer me to the appropriate department. After sitting on hold for an hour I realized that for all I knew he had transferred me into oblivion. So I hung up. While deciding what to do next, I got court papers saying I had to settle my dispute with the contract company through court. I called the court number and tried to tell that person I'M NOT DISPUTING THEIR ACCOUNT -- WE'RE ON THE SAME SIDE. The guy said he couldn't cancel the court thing anyway!!! Finally they did cancel it. But only after wasting that much time and money by making it essential impossible to correct errors on the state site.
Plus the website is so poorly arranged I could have done a better job mysel -- not with the technical parts, but with the writing. For example, it asks whether you're a Native American, whether you're Black, and so on. Instead of having things you could check, you had to get a dropdown menu for each one and answer "yes" or "no."
Plus the gender question only gave two options, which is so 20th century.