My rant was this morning my stupid cat woke me up laying on my legs...He weighs about 17 lbs. an i have
a bad leg...he is always trying to lay on it....
So he wouldnt let me sleep, I kept pushing him off, and he kept getting back on me. So finally I got up and was going to get up and get on line..Tried to turn my computer on...It wouldnt turn on...dead as a doornail.
Now mind you its 6:00 am...so i get online to sony, trying to see if this contraption has a reset button. I find a telephone number, and call that too. Get in line and wait. While waiting I find an online chat room you can actually talk real time to a support person...so ok, about the time exactly the guy answers me at the chat room, the guy on the phone finally says "hello, thank you for using Sony." and proceeds to ask all the same questions. How old, is it still under warranty and so on. I say no its not.. "Do you have an extended warrantee...?" No I
say i dont. So he tells me, he can only talk to me if i pay him, $29.95/ I say no thanks goodby....
So go on talking to the guy online he wants to know all the same things, and the purchase date...I tell him i only know approximately the date...he then says well what does it say on your sales receipt...? Gosh by now
I am getting crazy. I told him I dont have the receipt handy..all i want to know is does it have a reset button...so he proceeds to ask me the model number...I said the number that is listed on the bottom, he tells me its really not the number and he will send me a linc, in order that i may look it up on the diagram...so ok i pull up the linc.
and i cannot find the number...he then tells me it starts with such and such..which i cannot find anywhere on the bottom of the computer an on any of the diagrams... Finally I found it...no where near the places listed on said
diagrams of the bottom of the computer...it is actually on the front of the computer. in little tiny letters on the bottom of the screen....facing....I told him what a goose chase that linc was....stupid...
So then he starts to ask me stuff like have you reformatted any of you componants. I said no its just like i
bought it. All I have done is routine maintainance. He is then on a mission he keeps asking me all those kinds of
questions which all more or less are diffeerent ways of saying the same thing.
Then he says turn to page 99 of the owners manual and it should tell you how to remove the battery and the hard drive.. I tell him i dont have the manual. He then says i can download one and gives me the linc for that.... So ok i do that.. and tell him i would need a microscope to read that stuff...You wont ever believe the size of that print...any how this is the first half hour of this ordeal and it continues in pretty much the same vane for the next hour and a half. So i look at the time and it is now 8;10 and i have been on talking to this boob for over two hours...no closer to the fix than when i started...Finally he says could i remove the hard drive if he walks me thru it..? I say no i will take it to a shop and let them do it. He says would you llike me to give you the names of some local certified repair places...I politely say no thanks. I have a place i use... my parting shot was i
cant believe there isnt a quick fix on this problem.. whena computer is in obvious lock mode...he said no i dont think so....so wish him good day go and decide to use the old computer. Now it wont work either because my on going problem with the wireless is in full death mode also.
Anyway i decide to tough it and have my husband take my computer by the shop on his way out, and tell him not to leaave it there,, just ask them to starr it if possible. He takes it to the shop...It took ten minutes tops. they took the battery out..unplugged it, and then returned the battery. Wa Laa.. it then worked...well shit, that is one of the things i had already done...
I iwas just about to explode. 2 freakin hours on
the phone to an idiot....